COVID-19 City of El Paso

Rental Assistance Program

Landlord enrollment and submission of joint Landlord-Tenant Applications are now being accepted. Funding is limited so please do not delay in submitting your application. The rental assistance program will remain open until all rental assistance funding has been pledged.

Tenants and landlords across the City of El Paso have benefitted from $6 million dollars in rental assistance to help combat housing insecurity as a result of the COVID-19 pandemic.  The City of El Paso has allocated additional limited funding to help residential tenants in the City of El Paso whose income is at or below 80% Area Median Income (AMI) who are behind in paying their rent and are at risk of eviction because of a direct economic impact of COVID-19.

Eligible landlords may apply for rental assistance of past due rent for eligible tenants, in accordance with the terms and conditions of the program.


How it works

Rental assistance will be distributed on a priority basis to those tenants most in need and who are at risk of eviction, as funds are available.

The program is limited to residential tenants living in the City of El Paso who are not receiving other federal housing assistance. Immigration status will not be requested nor be a factor in determining funding awards.


Landlords enroll to participate

Property owners/property management companies sign up to be a Participating Landlord.

In this step, landlords will:

  • Review and sign the program agreement

  • Share property Information

  • Share banking Information

BakerRipley verifies landlord enrollment. If verified, the properties will be listed in the Participation Directory.

Open until all available rental assistance funding has been pledged.

Tenants work with Landlord on application documents

Once a Landlord is verified, they will reach out to tenants to:

  • Complete and sign the Joint Landlord-Tenant Application provided by the landlord. Preview a sample form here here.

  • Gather copies of verification documents

  • Provide form and documents to landlord

Open until all available rental assistance funding has been pledged.

Landlords submit application online

Landlords apply here online for assistance for tenants who:

  • Have submitted the paper application and verification documents to their landlord

Note - Tenant applications will be prioritized based on households with greater need. Submitting an Application is not a guarantee of assistance.

For existing tenants with a tenant application for July through November rent, a new application is not necessary.
Please email an addendum an addendum with new required supporting documents for additional rental assistance to

Open until all available rental assistance funding has been pledged.

Applications are verified and payments are made to landlords
  • Once an application is submitted, program staff will be reviewing the applications

  • When an application is approved, landlords and tenants will receive a pledge

  • BakerRipley will then disburse payment to the landlord

December 21, 2020 onwards

Landlord Participation Agreement

To qualify, you must agree to

  1. Assess no penalties, late fees or interest to a tenant’s account for the months for which rental assistance is provided;

  2. Provide tenant credit for any partial payments;

  3. Rescind or cancel any prior notice to vacate and/or dismiss any eviction suit filed within 5 business days of receiving rent assistance payment;

  4. Not interfere with the tenant’s possession of the unit by changing the locks, cutting off utilities or removing appliances;

  5. Accept partial payments of rent and cap monthly late fees to $25.00 for tenants who become delinquent on payment of rent within two (2) months of receiving assistance;

  6. Be able to accept rental assistance payments via Automated Clearing House (ACH);

  7. Credit payment received to the tenant’s account within 5 days of receipt;

  8. Return any overpayments to BakerRipley within 5 calendar days;

  9. Repay funds for breach of contract;

  10. Comply with local, state, and federal eviction moratorium laws and federal anti-discrimination laws.

Tenant Eligibility

The tenant(s) you apply for must

  1. Live in a residential property within the City of El Paso limits

  2. Be behind on rent payment(s) for April 2020 or months after April 2020

  3. Be unable to pay rent due to economic harm from COVID-19 and are therefore at risk of eviction

  4. Have post-COVID-19 household income below 80% of the Area Median Income (AMI)

Is your unit within the City of El Paso limits?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
To be eligible, a tenant's household income after April 1st, 2020 must be below 80% of the Area Median Income (AMI).
80% Area Median Income* (AMI)

El Paso, TX HUD Metro FMR Area, 2020

If your household income is at or below the amounts in this table, then you meet the income requirements.

Household sizeMonthly incomeAnnual income
1 person$2,750$33,000
2 person$3,142$37,700
3 person$3,533$42,400
4 person$3,925$47,100
5 person$4,242$50,900
6 person$4,554$54,650
7 person$4,871$58,450
8 person$5,183$62,200

*AMI is for the El Paso, TX HUD Metro FMR Area in 2020 as defined by HUD, retrieved from


Here are the sections of the enrollment and what you'll need for each

Landlord/Landlord Authorized Representative

This section is about the individual completing the form.

You will need to upload your government issued photo ID
(Driver's License, Identity Card, Passport, Department of Defense ID, or Other).

Landlord Ownership

This section is about the owner of the property.

You will need to upload the owner's W-9 (completed and signed).

Landlord Property

The section is about the property where the Tenants reside.

You will need the Property's name and address. If you are enrolling more than 1 property, you will need to submit a separate enrollment for each property.

Landlord Banking Details

This section is about the bank account that funds should be disbursed to.

You will need to upload ACH instructions from the bank, or a voided check.

Landlord Agreement

After providing the information requested, you can review and accept the terms of this program.

You can preview the Landlord Requirements here.

Joint Landlord-Tenant Application: How to submit

When you enroll, the BakerRipley team begins the verification process. Once the process is complete, if you qualify to be a Participating Landlord, the team sends the enrolled landlord an email about the Joint Landlord-Tenant Application and how to submit.

Verifying a landlord’s status to participate is not a replacement for submitting the Joint Landlord-Tenant Application.

Preview a sample of the Joint Landlord-Tenant Application here here.

To request additional rental assistance to an existing tenant case, please complete and email the  Addendum - EP Rent Help Joint Tenant Application Addendum - EP Rent Help Joint Tenant Application to

New supporting documents are required. Please read carefully below.

To submit the Joint Landlord-Tenant Application, for each tenant you will need:

Qualifying Applicant Eligibility Requirement Accepted Documents

Identification of Tenant Applicant

  • Any one of the following photo identification will be accepted

    • driver's license or state ID

    • passport

    • school ID

    • nonprofit membership ID

    • US visa

    • work permit

    • green card

    • a current or expired foreign government issued ID or passport

    • matricula consular

    • work ID

    • Office of Refugee Resettlement ID

    • Other forms of photo ID may be considered

Confirmation of Tenant of a rental unit within City of El Paso, Texas

Lease with name of applicant and address of rental location as well as:

  • monthly rent amount

  • any other provisional costs as applicable (i.e. water, cable, etc.)

If utilities are charged separately and are required to avoid eviction, a statement supporting utility charges requested must be attached to lease agreement.

Photo ID and utility bill no longer accepted as Proof of Residence as lease agreement is now required to confirm monthly rent amount.

Confirmation of current household monthly income

  • Any of the following will be accepted and should be included if they make up part ofthe current monthly income for every adult (over 18 years old) in the household

Confirmation of economic impact due to COVID-19

  • Any of the following will be accepted and should be included

    • Unemployment statement dated on or after March 1, 2020.

    • Letter from an employer indicating termination of employment, furlough, or a reduction in work hours dated on or after March 1, 2020.

    • Loss of business income, if self-employed or own you own business

    • Two different pay stubs showing a reduction in work hours or income over time

    • Notice of business closure (letter or closure from employer, closure announcement in a newspaper or online publication, etc.)

Confirmation of eviction vulnerability

(if applicable)
  • Any of the following will be accepted and should be included

    • Eviction letter

    • Notice of Eviction

About the program

The City of El Paso has allocated millions in funding from the Federal Cares Act to provide rental assistance to landlords of residential rental properties for tenants who live within the El Paso city limits and are experiencing an economic hardship as a result of COVID-19.

Working together to serve you

This program is a collaboration of the Paso del Norte Community Foundation, Under One Roof, BakerRipley and Harvey Home Connect.

The Paso del Norte Community Foundation/Under One Roof Collaborative is honored to partner with the City of El Paso to serve thousands of El Pasoans who are facing the prospect of losing their homes due to the health and economic crisis caused by COVID-19.

Tracy J. Yellen

Chief Executive Officer

Paso del Norte Community Foundation

Paso del Norte Community Foundation

The Paso del Norte Community Foundation was established in 2013 to work with community partners to improve health, education, social services, economic development and quality of life in the Paso del Norte region. The PDN Community Foundation is the home of the Paso del Norte Health Foundation and over 100 community-based funds, including eight COVID-19 Response Funds providing support to nonprofit organizations serving the most vulnerable in our community.

Under One Roof

Under One Roof is a fund of the Paso del Norte Community Foundation and charitable organization of  the El Paso Apartment Association, which supports over 180 property management companies and owners who manage 48,748 units in El Paso County, both single family and multifamily rental homes.


BakerRipley, founded in 1907, brings resources, education, and connection to nearly 600,000 individuals in Greater Houston each year through holistic community-based programs that support socioeconomic mobility, health and wellness, and disaster recovery.  BakerRipley most recently administered the City of Houston’s $15 million COVID-19 Rental Assistance Program.


Connective (formerly Harvey Home Connect) is a disaster recovery and preparedness system. We provide coordinated recovery for communities in need, and do so through building human-centered intake and application processes, technology-enabled coordination tools, and streamlined data analysis.

Sign-up to receive general email updates about the program.

Email sign-up is not a replacement for applying for rental assistance.

Regístrese para recibir actualizaciones del programa por correo electrónico.

El registrarse por correo electrónico no equivale el llenar la solicitud de asistencia para inquilinos.